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Strata CIX40 – System Overview
 Toshiba’s Strata® CIX™40 gives your small business, enterprise branch or retail locations powerful IP capabilities. It can be configured with a variety of endpoints, including IP telephones, digital telephones, SoftIPT® softphones for PDAs, laptops or desktop PCs, wireless and cordless telephones. With easy call handling, scalability and comprehensive features that enable you to work the way you want, the Strata CIX40 will drive business process integration, create efficiencies and maximize return on investment. And because it's from Toshiba, you can count on unsurpassed reliability, clarity and performance.

 Strata CIX40 Brochure

 The system’s many advanced features and capabilities include:
• Base configuration of 8, 16, or 24 IP channels for IP telephone connections, SIP trunks, and IP Strata Net multi-system networking
•4-11 trunks with Caller ID
•8-16 digital telephones
•Voice Mail and Auto Attendant of 4, 6, or 8 ports enabling message call monitoring, LCD feature prompting, soft keys, call recording and more
•Call Center features, which allow users to answer incoming customer calls with utmost efficiency
•Advanced Voice Mail Applications, which can be added to fit your business needs
•Mobility solutions with integrated SoftIPT softphones, cordless and wireless telephones, providing full telephone functionality outside the office
•Full upgradeability, protecting your technology investment

Advanced Applications
 Toshiba’s Media Application Server (MAS) connects to Strata CIX IP Systems via Ethernet and hosts a variety of value-added applications integrated within one platform.

Applications include:
•Auto Attendant and Voice Mail
•Unified Messaging and Fax Integration
•Automated Speech Recognition (ASR)
•Text-to-Speech (TTS)
•Interactive Voice Response (IVR)
•Automatic Call Distribution (ACD) and ACD Reporting
•Call Manager unified communications
•Video Conferencing, file sharing, and collaboration solutions
•FeatureFlex™ customization/adaptability tools
•Browser-based system administration

Configuration Flexibility
 All Toshiba’s Strata CIX systems allow you to build the communication system your business needs now and lets you expand as your needs grow. It is the most efficient, easy-to-use, and customizable telecommunication system available today.

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Strata CIX100 – System Overview
 Small to medium businesses need a flexible telecommunication system that can easily adapt to their growing needs. Toshiba’s Strata® CIX™100 is designed to provide the exact features your business needs today — and in the future. This makes it the ultimate cost-effective solution for your business and enterprise branch locations. Our systems can be configured with a variety of communication endpoints, including IP telephones, digital telephones, SoftIPT® softphones for PDAs, laptops or desktop PCs, wireless and cordless telephones.

Strata CIX100 IP Telephone System Features and Capabilities
 Toshiba’s IP business communication systems provide optimum solutions for any-sized business, whether you need a basic telephone system or one with advanced capabilities. •Expandable up to 112 ports, and even more by networking multiple IP systems with Strata Net multi-system networking
•Call Center features, which allow you to answer incoming customer calls with utmost efficiency
•Advanced voice mail applications, which can be added to fit your business needs
•Mobility solutions with integrated SoftIPT softphones, cordless and wireless telephones, which give you full telephone functionality outside the office
•Fully upgradeable, protecting your technology investment

Advanced Applications
 Toshiba’s Media Application Server (MAS) connects to Strata CIX IP Systems via Ethernet and hosts a variety of value-added applications integrated within one platform.

Applications include:
•Auto Attendant and Voice Mail
•Unified Messaging and Fax Integration
•Automated Speech Recognition (ASR)
•Text-to-Speech (TTS)
•Interactive Voice Response (IVR)
•Automatic Call Distribution (ACD) and ACD Reporting
•Call Manager unified communications
•Video Conferencing, file sharing, and collaboration solutions
•FeatureFlex™ customization/adaptability tools
•Browser-based system administration

Configuration Flexibility
 All Toshiba’s Strata CIX systems allow you to build the communication system your business needs now and lets you expand as your needs grow. It is the most efficient, easy-to-use, and customizable telecommunication system available today.

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Strata CIX670 – System Overview
Toshiba’s Strata® CIX™670 unifies, coordinates, and streamlines all your communications with comprehensive solutions for a full range of telecommunication needs. Add valuable options like Voice Mail/Auto Attendant/Unified Messaging, Automatic Call Distribution, Voice Over Internet Protocol, Strata Net multiple system networking, Strata Call Manager unified communications, FeatureFlex™ adaptability/customization tools, and more to improve your business’s productivity and customer service.

Powerful Strata CIX670 IP Telephone System Features and Capabilities
 Strata CIX670 integrates voice, data networking, and applications solutions to deliver a superior return on your investment. • Expandable up to 672 ports, and even more by networking multiple IP systems with Strata Net multi-system networking
• Voice Mail and voice processing capabilities, include Auto Attendant, Voice Mail, Unified Messaging, Automated Speech Recognition (ASR), Text-to-Speech (TTS), and Interactive Voice Response (IVR)
• Call Center features, which allow you to answer incoming customer calls with utmost efficiency
• Advanced Voice Mail Applications, which can be added to fit your business needs
• Mobility solutions with a full line of integrated SoftIPT softphones, cordless and wireless telephones, which allow you to take telephone functionality when you’re on the go in the office, or out of the office
• Fully upgradeable, protecting your technology investment
Advanced Applications
 Toshiba’s Media Application Server (MAS) connects to Strata CIX IP Systems via Ethernet and hosts a variety of value-added applications integrated within one platform. Applications include: •Auto Attendant and Voice Mail
•Unified Messaging and Fax Integration
•Automated Speech Recognition (ASR)
•Text-to-Speech (TTS)
•Interactive Voice Response (IVR)
•Automatic Call Distribution (ACD) and ACD Reporting
•FeatureFlex™ customization/adaptability tools
•Call Manager unified communications
•Video Conferencing, file sharing, and collaboration solutions
•Browser-based system administration

Configuration Flexibility
 All Toshiba’s Strata CIX systems allow you to build the communication system your business needs now and lets you expand as your needs grow. It is the most efficient, easy-to-use, and customizable telecommunication system available today.

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Toshiba offers a wide verity of telephone set

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Give Your Business the IPEdge

One of your most important business assets is your voice communication system. The right system gives you the power to attract customers, increase productivity, save money, enhance your image and improve customer satisfaction.

 Whether your business is just getting started or expanding with new locations, communication is key to keeping your customers, employees, and vendors connected.

IPedge Net technology lets you network multiple systems together to dramatically expand capacity and improve integration between decentralized locations.

To meet your business needs, Toshiba IPedge offers three models

Single Server Simplicity
 The Toshiba IPedge integrates multiple communication applications on one optimized server platform. Standard applications include call processing, voicemail, and centralized system administration. Optional applications include unified messaging, meet-me audio conferencing with web collaboration, and a Call Manager unified communications client application. Running multiple applications on one unified server, instead of requiring an individual server for each application, delivers significant savings on equipment purchasing and ongoing maintenance costs
 
 Endpoints for Every User
 The Toshiba IPedge helps you stay connected to your customers no matter where you are, keeping employee productivity at its peak. Each user can select the endpoint device that meets their specific need.
 
 Choose from a complete line of Toshiba IP desk and wall-mountable telephones, SoftIPT™ soft phone on notebook computers, wireless IP telephones for use over your Wireless LAN and/or your cellular service, add-on modules, DSS consoles, attendant consoles, as well as SIP telephones and analog telephones.

Ease of Use
 With its intuitive interface, IPedge couldn’t be easier to use—it matches the way your employees use the telephone. The easy-to-read LCD display features simple instructions and voice mail controls right on the screen, and programmable buttons put your most utilized features one touch away.

Mobile Productivity
 The Toshiba IPedge powerful lineup of wireless capabilities integrates a variety of voice communication devices and applications over your IP network, making it possible to extend full telephone mobile functionality to local and remote users.

Unified Communications
 Toshiba’s powerful Call Manager application lets you combine the capabilities of your computer and Toshiba telephone into one powerful communication tool. Use your mouse to dial, answer, transfer calls, and more—without ever picking up the phone.

CRM integration provides screen pops with programs such as SalesForce.com, Act!®, Microsoft® Outlook™ and more. Use your PC for Chat instant messaging, broadcasting messages to multiple users, and simultaneous Chat sessions. Presence capabilities let users see the current status of co-workers, quickly transmit important information, and best serve customers through an easy and intuitive unified communications interface.

Collaborate—Communicate—Connect
The IPedge Meeting application provides dial-in audio conferencing and web collaboration with scheduling, desktop sharing, conference recording, usage reporting, and more. It’s web-based, so users can attend a collaboration session from anywhere via the network, and dial-in to an audio conference from anywhere via the PSTN. Plus, users’ PCs do not require installation of client software—all they need is Internet access

Voicemail Flexibility
 Integrated voice processing applications help you improve customer service by providing callers with instant attention and access to information. Voicemail is built right into the IPedge, with no additional equipment necessary. And it’s flexible, enabling you to tailor your voice processing as needed.

Contact Center Efficiency
You don’t need a large call center to manage your calls and call distribution. Toshiba’s contact center solutions serve customers quickly, efficiently, and cost-effectively, providing a competitive advantage, no matter what the size of your company.

Survivability and Redundancy = Peace of Mind
 Today’s business environments place heavy demands on PCs, firewalls, printers, and especially your telephone system. Enjoy the benefits and security of knowing that, with Toshiba’s Survivability solutions, your IP telephones will continue to operate 24/7.

The Toshiba IPedge has the ability to automatically re-register to a secondary system if the primary system fails. Plus, survivability is scalable from one IP telephone to some or to all the IP telephones in the primary system. Choose survivability for key individuals, specific departments, or all users within the system.

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Voice Mail Systems and Applications
 From small to large, basic to sophisticated, Toshiba’s IP business communication systems offer a cost effective solution to your company’s voice mail needs. Voice Mail provides these essential applications:

 

Download Voice Mail Brochure
Automated Attendant—streamlines efficiency, enabling callers to route their own calls and leave messages without assistance.

Call Routing—sends callers to the specific extension or department they want. Callers can easily find an extension using the directory feature

Telephone Answering—offers callers the choice of leaving a message, calling another extension, holding, or being transferred to an operator.

Voice Messaging—creates, sends, receives, forwards, and saves voice messages. Users can easily manage messages by pressing specific keys.

Audiotext—enables callers to play pre-recorded information on demand as directed by audio prompts. Perfect for frequently asked questions.

Call Screening—requests caller to state their name and company, then announces the calling party by playing the recording to the station user.

Message Notification—lets users know when a message arrives by any combination of message waiting light, pager, or calling any office or cellular phone.

Voice Mail enables you to:
• Simplify voice mailbox operation through your telephone with LCD display and soft keys, making your system easy to use
•Manage voice, fax, and e-mail messages from your PC or telephone via Unified Messaging
•Access all your critical communications from a single screen
•Record calls directly into your voice mailbox with a single button. Starting, pausing, and stopping a recording is as easy as pressing a key
•Network your Stratagy voice mail with all your locations, using it as your centralized voice mail system. Or, network multiple voice mail systems using AMIS or VPIM networking
•Communicate effectively both in and out of the office with other employees and customers 24 hours-a-day, 365 days-a-year

Advanced Voice Mail Applications
 Stratagy® Enterprise Server (ES) equipped systems allow users to add advanced applications:

Unified Messaging
Retrieve and send voice, e-mail, and fax messages from a single screen. Unified Messaging lets you consolidate all types of communications and manage more messages in less time. Retrieve Stratagy voice and fax messages via the Internet from any e-mail service that supports SMTP and IMAP4 protocols. Play voice messages through your PC speakers or through your handset for privacy. Forward voice or fax messages as WAV or TIF files to any e-mail address.

Fax Applications
Store inbound faxes in your mailbox for printing, forwarding, or display on your PC screen. When combined with Unified Messaging, fax messages can also appear in your e-mail inbox. Fax On Demand and Fax Back lets users receive brochures, price lists, or other printed information from the Stratagy system. Fax Mail lets employees transmit faxes in their mailbox to a portable computer fax device or hotel fax machine. You can even add voice comments to a fax.

Text-To-Speech
 Enables any touchtone telephone to audibly read e-mail messages to you.Text-To-Speech capability gives traveling employees easy access to e-mail when they don’t have access to your computer system or the Internet. Employees can manage their e-mail messages via any telephone, anytime, giving them the power to stay productive and make instant decisions on urgent business opportunities.

Speech Recognition
 Processes commands from the caller’s voice, making communication easy and intuitive. Using simple spoken responses, callers can quickly access product information or a specific person’s extension from the Stratagy ES system. Employees out of the office can call in, speak a command, and access their voice mailbox. Maximize the effectiveness of both incoming customer calls and internal employee calls, while projecting an innovative image for your company.

Interactive Voice Response
 Toshiba Authorized Software Developers work directly with the customer to create custom IVR applications. IVR can relay specific database information to callers over the telephone based on an individual’s unique input from a touchtone telephone. Information received can be spoken back to the caller in a number of different ways, such as date, time, dollars and cents, numbers, or predetermined phrases.

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TEF Communications, Inc
 1242 SW Pine Island Rd, Suite 42-209
 Phone (239) 707-5606
 E-Mail: Ed@TEFComm.Com

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